Privacy Policy | TERMS OF SERVICE

At Ross Family Dentistry, we prioritize your privacy and understand the importance of safeguarding your personal data. This Privacy Policy explains how we collect, use, and protect the data we collect through our 10DLC (10-Digit Long Code) messaging service and other communications.

Who We Are

Ross Family Dentistry

7 Redwood Drive

Ross, 94957 94957

Phone: (415) 925-2545

Our mission is to provide exceptional dental care while respecting your personal privacy and ensuring transparent communication.

Data We Collect

To deliver our services effectively and enhance your experience, we may collect the following types of data from you:

Personal Information

Name and contact details such as phone number and email address.
This data is essential for maintaining accurate patient records, scheduling, and communication.

Payment and Insurance Information

Necessary for billing, insurance processing, and payment collection.

Communication History

Records of SMS messages, emails, and appointment updates sent via our 10DLC messaging system. This ensures seamless communication and better assistance.

Website Usage Data

Information such as your IP address, cookies, and browsing activities is collected to improve our website’s functionality and user experience.

How We Use Your Data

We use the data collected through our communications system for the following purposes:

Appointment Management: Sending reminders, confirmations, and updates about scheduled appointments.
Healthcare Support and Reminders: Providing follow-up care advice, preventative care reminders, and other health-related communications.
Billing and Payment Processing: Ensuring accurate and timely payments for services rendered.
Improving Our Services: Analyzing website and communication usage trends to enhance the quality of our services.

How We Protect Your Data

Ross Family Dentistry values your trust, and we are committed to safeguarding your information. We employ industry-standard security measures such as data encryption and secure communication channels to ensure your personal data is protected against unauthorized access, loss, or tampering.

We also limit the access to your data strictly to authorized personnel who require it to perform essential tasks.

Data Sharing

We do not share or sell your personal information to any third parties. However, your information may be shared with:

Third-Party Service Providers: For purposes such as payment processing or communication delivery (e.g. SMS or email services). These providers are obligated to protect your data and comply with privacy regulations.
Legal Requirements: If required by law, we may disclose your information to comply with legal obligations or protect against legal claims.

Communication Preferences & Opt-Out

You can manage your communication preferences or opt-out of receiving SMS and other communications at any time. To opt-out:

Reply “STOP” to any SMS message sent via our 10DLC system.
Contact our office at (415) 925-2545 to update your preferences.

Note that opting out of certain communications, such as appointment reminders, may impact the delivery of important updates regarding your care.

Cookies and Website Analytics

Our website collects cookies to improve its usability and ensure a seamless user experience. You can manage cookie preferences through your browser settings. We may also use analytics tools to track website performance, but this data is anonymized and cannot be used to identify individuals.

Updates to This Policy

We may occasionally update this privacy policy to reflect changes in technology, legal requirements, or our practices. Any updates will be promptly shared on our website, and the “Last Updated” date will be amended accordingly.

Contact Us

If you have any questions or concerns about this Privacy Policy, your personal data, or our 10DLC messaging service, please feel free to contact us: